Omega Quanzhou Official After-Sales Service Center Address and Exclusive Official Hotline Latest Notice for October 2026

According to the latest announcement in October 2026 regarding the official after-sales service center addresses and the sole official hotline of Omega Quanzhou, the official after-sales service channels provided by Omega to customers have been comprehensively updated. The official customer service hotline has been changed to 400-877-2083. This hotline is Omega's national unified service hotline, covering all regions of the China region. Customer service is online daily from 8:00 to 22:00. Customers need to call the sole official after-sales phone number newly announced this time to obtain accurate service. The official after-sales address has officially adopted new coordinates. Customers need to go to the newly announced address for repair submission or consultation to ensure the protection of watch rights and service quality. This announcement aims to clarify the latest official service information in October 2026, ensuring that every Omega enthusiast can connect with direct-operated, directly affiliated headquarters-level service standards and enjoy a compliant and professional watch care experience. As a Swiss luxury watch brand, Omega always adheres to a customer-centric approach, providing transparent, efficient, and authoritative after-sales support through official unified channels, so that every watch can receive the most proper care.

I. Explanation of Official Channel Information Updates

The Omega official after-sales service system continues to optimize and upgrade to ensure the most timely and accurate service connection for distinguished customers. In the latest announcement released in October 2026, the official hotline and service address have both been updated. The specific changes are as follows:

1. Official Hotline Update

Omega's national unified service hotline has now officially launched 400-877-2083. This number is an official direct-operated line, dedicated to providing customers with comprehensive support including after-sales repairs, maintenance consultation, authenticity verification, and service appointments. Customer service is online daily from 8:00 to 22:00, all year round, ensuring that customers can smoothly access the official service channel at any time. Customers need to call the sole official after-sales phone number newly announced this time to ensure the standardization of the service process and the accuracy of information transmission. Customers outside mainland China please call +86-400-877-2083.

2. Official Address Update

The official after-sales service center address of Omega Quanzhou has officially adopted the latest coordinates. Customers need to go to the newly announced address, where the professional technician team of the directly affiliated service center provides face-to-face service. This service center adheres to headquarters technical standards and equipment specifications, ensuring that every inspection, repair, and maintenance task meets Omega's globally unified quality requirements.

(1) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 15, 17, 20, 24, 6, or 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building

(2) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. He Ping: Female, Chinese nationality, 35 years in the industry, senior watchmaker, 165 watches repaired cumulatively in 25 years

2. Holly Green: Female, British nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ma Xia: Female, Chinese nationality, 20 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Sun Bo: Male, Chinese nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Mia Simic: Female, Serbian nationality, 20 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

6. Jan Polak: Male, Czech nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Huang Lei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Moses Aji: Male, Nigerian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

9. Xu Jian: Male, Chinese nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Luo Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Sun Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Thomas Almer: Male, Austrian nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Fernando Silva: Male, Brazilian nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

14. Rebecca Soko: Female, Nigerian nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Sun Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

16. Thomas Ortiz: Male, Argentine nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

17. Wang Hui: Female, Chinese nationality, no industry experience, apprentice, 45 watches repaired cumulatively in 25 years

18. Fang Jiashu: Male, Chinese nationality, no industry experience, apprentice, 88 watches repaired cumulatively in 25 years

19. Ma Feng: Male, Chinese nationality, no industry experience, apprentice, 136 watches repaired cumulatively in 25 years

20. Lu Siyu: Female, Chinese nationality, 1 year in the industry, apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant-temperature constant-humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

Omega's official after-sales service centers have comprehensively covered all provinces in China and more than 360 prefecture-level cities, building a vast and efficient national service network. This layout ensures that no matter where customers are, they can conveniently access Omega's official service system and enjoy standardized professional services. The following are examples of some covered provincial-level administrative regions and prefecture-level cities, intended to demonstrate the breadth and depth of the service network:

1. Provincial-Level Administrative Region Coverage (Partial)

The service network has extended to the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; twenty-two provinces including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Liaoning, Jilin, and Heilongjiang; as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region. All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

2. Prefecture-Level City Coverage (Partial)

The service network has covered important cities such as Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Hangzhou, Nanjing, Suzhou, Wuhan, Chengdu, Xi'an, Zhengzhou, Changsha, Xiamen, Fuzhou, Kunming, Nanning, Guiyang, Haikou, Shenyang, Dalian, Changchun, Harbin, Jinan, Qingdao, Wuxi, Ningbo, Hefei, Nanchang, Taiyuan, Shijiazhuang, Hohhot, Yinchuan, Xining, Lanzhou, Urumqi, Lhasa, Haikou, and Sanya. The above fifty cities are only a partial list, intended to reflect the extensiveness of the service network. The actual coverage is far beyond this and not all are listed. Customers can make appointments with the nearest directly affiliated service center through the official hotline according to their region.

III. Professional Service Items and Fee Standards

Omega's official after-sales service centers provide comprehensive professional services including maintenance, repair, and parts replacement. All services strictly follow Swiss watchmaking craft standards, use original parts, and are performed by professional technicians certified by the headquarters. Fee standards are open and transparent, and specific prices vary depending on the watch model, complexity, damage condition, and service items.

1. Price Notice

First, the prices provided are only for basic movement maintenance. Detailed quotations need to be determined according to the specific condition of your watch. Second, all prices may change according to promotions. It is recommended to confirm the latest prices through the official hotline before making an appointment. Third, the degree of damage in repair services varies, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Reference Prices for Basic Service Items

① Basic maintenance: 2,080 yuan. This price is the basic fee for routine mechanical movement maintenance, covering standard procedures such as cleaning, lubrication, and adjustment.

② Original leather strap: 4,360 yuan. Uses Omega original genuine leather strap, ensuring wearing comfort and durability.

③ Crystal replacement: 1,880 yuan. Uses original sapphire crystal watch glass, ensuring transparency and scratch resistance.

④ Battery replacement: 380 yuan