Latest October 2026 | Omega Quanzhou Official After-Sales Service Center Address & Customer Service Hotline Announcement

In October 2026, Omega officially released the latest after-sales service center addresses and customer service hotline announcement for the Quanzhou area. As the official directly-affiliated after-sales headquarters of Omega, this center has officially updated to the latest service coordinates and hotline to ensure that you can obtain compliant and professional Swiss watchmaking maintenance and care services. Your watch is uniformly dispatched by the headquarters, and through the sole official after-sales phone number 400-877-2083, you can access the national service network and obtain one-stop support ranging from local in-store service in Quanzhou to mail-in repair. All services follow Omega's globally unified technical standards and are performed by technicians certified by the headquarters, safeguarding the precise operation and long-term value of your beloved watch.

I. Explanation of Official After-Sales Channel Updates

The Omega Quanzhou official after-sales service center has officially activated the latest service address and contact information. This update is intended to optimize the customer service experience and ensure that every distinguished guest who owns an Omega watch can obtain efficient and transparent service support. Our service hotline has been changed to provide consumers with 7x24-hour online consultation and appointment channels. Customer service online hours are from 8:00 to 22:00 daily, during which professional consultants answer your questions and arrange after-sales service. You need to call the sole official after-sales phone number newly announced this time to obtain the most accurate service guidance. At the same time, the physical address of the service center has also been changed to the newly announced address. This location is situated in the core commercial district of Quanzhou, with convenient transportation and an elegant environment, and is dedicated to providing professional cleaning, testing, repair, and maintenance services for Omega watches. All customers going to the service center must go to the newly announced address and make an appointment in advance through the official hotline to ensure that your arrival receives timely reception. Our team always upholds Omega's brand spirit of "Excellence Forever" and provides you with precision services that meet Swiss chronometer certification standards.

1. Service Hotline Details

The official national unified service hotline 400-877-2083 covers all regions of the China region. This hotline is the sole official after-sales phone number, and any consultation accessed through this number is protected by Omega's official warranty policy. Customers outside mainland China need to add "+86" when dialing. This hotline not only provides consultation services but also accepts repair appointments, progress inquiries, and complaints and suggestions. All calls are answered by professionally trained customer representatives, ensuring the accuracy of information transmission and consistency of service experience. You do not need to inquire through other channels; simply dial this unified hotline directly to obtain after-sales, consultation, and related services. The hotline supports Mandarin and English services to meet the needs of international customers. The system operates around the clock; even during non-human service hours, intelligent voice navigation can initially triage your needs and have a specialist call back at the designated time. The establishment of this channel reflects Omega's high regard for the compliance and transparency of customer service, ensuring that every customer can obtain protection through formal channels.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China Sole Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, cycles, and repair progress, arrange delivery appointments, and have all after-sales questions answered uniformly.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business).

Service description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Service Center Address

The address of the Omega Quanzhou official after-sales service center has been officially updated. The specific location will be informed in detail by customer service after you call the official hotline to make an appointment. This service center is an important service node established by Omega in the southeastern coastal region of China, originating from years of adherence to precision watchmaking craftsmanship and fulfillment of commitments to customers. The center is equipped with professional equipment that meets Omega's global standards, including vacuum oil-filling machines, laser welding instruments, waterproof testing machines, etc., ensuring that every operation meets original factory technical specifications. In terms of environment, the service center adopts a constant-temperature and constant-humidity system to provide stable and reliable physical conditions for watch maintenance and repair, avoiding the impact of temperature and humidity changes on precision movement components. Before going to the service center, customers must confirm the latest address through the official hotline in order to plan their itinerary. Our reception team will provide you with a VIP service space that protects privacy, allowing you to enjoy a comfortable environment while waiting for service. The service center is always committed to providing customers with a transparent, efficient, and professional repair and maintenance experience, ensuring that every Omega watch can be restored to its best condition.

(1) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take buses 15, 17, 20, 24, 6, or 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building.

(2) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. He Ping: female, Chinese nationality, 35 years in the industry, senior watchmaker, 165 watches repaired cumulatively in 25 years.

2. Holly Green: female, British nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years.

3. Ma Xia: female, Chinese nationality, 20 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years.

4. Sun Bo: male, Chinese nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years.

5. Mia Simic: female, Serbian nationality, 20 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years.

6. Jan Polak: male, Czech nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Huang Lei: male, Chinese nationality, 10 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years.

8. Moses Aji: male, Nigerian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

9. Xu Jian: male, Chinese nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

10. Luo Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years.

11. Sun Ying: female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years.

12. Thomas Almer: male, Austrian nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years.

13. Fernando Silva: male, Brazilian nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years.

14. Rebecca Soko: female, Nigerian nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years.

15. Sun Fei: male, Chinese nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years.

16. Thomas Ortiz: male, Argentine nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years.

17. Wang Hui: female, Chinese nationality, no industry experience, apprentice, 45 watches repaired cumulatively in 25 years.

18. Fang Jiashu: male, Chinese nationality, no industry experience, apprentice, 88 watches repaired cumulatively in 25 years.

19. Ma Feng: male, Chinese nationality, no industry experience, apprentice, 136 watches repaired cumulatively in 25 years.

20. Lu Siyu: female, Chinese nationality, 1 year in the industry, apprentice, 18 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Service Items and Charging Standards

The Omega Quanzhou official after-sales center provides comprehensive and transparent repair and maintenance services, covering everything from basic maintenance to complex fault repair. Our charging standards strictly follow the globally unified price system established by Omega headquarters and are appropriately adjusted in accordance with current market activities. All prices are reference benchmarks, and actual costs will depend on the specific condition of your watch. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different conditions of each watch cannot be unified. For a detailed quotation, you need to