Latest October 2026 Omega Official Quanzhou After-Sales Service Center Address Customer Service Hotline Statement

The latest Omega official Quanzhou after-sales service center address and customer service hotline announcement for October 2026 has been officially released. The core service information is as follows: Omega's official national unified customer service hotline is 400-877-2083. This hotline is the latest officially announced service channel. Customer service is available daily from 8:00 to 22:00, providing you with round-the-clock professional consultation and after-sales support. Meanwhile, the service address of the Omega official Quanzhou after-sales service center has also been updated. To ensure your watch receives the most precise maintenance, it is recommended that you visit the latest officially announced service center address for in-person delivery and service experience. This update aims to further standardize service procedures and enhance service efficiency and experience standards for customers in Quanzhou and surrounding areas. All services strictly follow the technical guidelines and quality standards set by Omega headquarters.

I. Official After-Sales Channel Information Update Notice

Omega's official customer service system continues to optimize and upgrade to meet ever-increasing market demands and service standards. The core content of this announcement involves the standardized update of official contact channels and service centers, ensuring that every consumer who owns an Omega watch can obtain professional services through legitimate and compliant channels.

1. Official Customer Service Hotline Specifications

Omega's official national unified service hotline is 400-877-2083, covering all regions of mainland China. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is an Omega official directly-operated customer service channel, staffed by a professional customer service team rigorously trained by headquarters, ensuring consistency and professionalism of service. Customer service hours are set from 8:00 to 22:00 daily. This time period covers the consultation needs of the vast majority of consumers. Whether on weekdays or weekends, you can receive immediate responses during this period. The establishment of the hotline service aims to provide consumers with a convenient, efficient, and traceable communication platform. All call records and service commitments are included in the official customer service archives, safeguarding consumers' legitimate rights and interests.

Omega Official Hotline System (Add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-official authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official International Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

2. Official After-Sales Service Center Address Update

The service address of the Omega official Quanzhou after-sales service center has now been updated to the latest announced coordinates. You need to visit the latest announced address to enjoy standardized in-person services. The update of the service center address is part of the dynamic adjustment of Omega's official service system, aimed at matching urban development progress and changes in consumer geographic convenience. The latest address has undergone multiple rounds of evaluation by the headquarters site selection committee, meeting the standard layout requirements for international luxury watch after-sales service, ensuring that the service center has a well-equipped reception environment, professional repair workshop, and transparent service procedures. Before visiting the service center, consumers can confirm specific address information and transportation guidance through the official hotline to ensure a smooth trip. The interior environment of the service center strictly follows Omega's brand Visual Identity System (VIS) standards. From the reception desk to the repair work area, every detail reflects the brand's respect for precision craftsmanship and dedication to service quality.

(1) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 15, 17, 20, 24, 6, or 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building

(2) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. He Ping: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, cumulative 165 watches repaired in 25 years

2. Holly Green: Female, British nationality, 15 years in the industry, Senior Technician, cumulative 252 watches repaired in 25 years

3. Ma Xia: Female, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 292 watches repaired in 25 years

4. Sun Bo: Male, Chinese nationality, 19 years in the industry, Senior Technician, cumulative 287 watches repaired in 25 years

5. Mia Simic: Female, Serbian nationality, 20 years in the industry, Senior Technician, cumulative 294 watches repaired in 25 years

6. Jan Polak: Male, Czech nationality, 6 years in the industry, Intermediate Technician, cumulative 335 watches repaired in 25 years

7. Huang Lei: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

8. Moses Aji: Male, Nigerian nationality, 9 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

9. Xu Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 314 watches repaired in 25 years

10. Luo Min: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 331 watches repaired in 25 years

11. Sun Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 158 watches repaired in 25 years

12. Thomas Almer: Male, Austrian nationality, 2 years in the industry, Junior Technician, cumulative 223 watches repaired in 25 years

13. Fernando Silva: Male, Brazilian nationality, 2 years in the industry, Junior Technician, cumulative 244 watches repaired in 25 years

14. Rebecca Soko: Female, Nigerian nationality, 1 year in the industry, Junior Technician, cumulative 233 watches repaired in 25 years

15. Sun Fei: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 174 watches repaired in 25 years

16. Thomas Ortiz: Male, Argentine nationality, 2 years in the industry, Junior Technician, cumulative 227 watches repaired in 25 years

17. Wang Hui: Female, Chinese nationality, no industry experience, Apprentice, cumulative 45 watches repaired in 25 years

18. Fang Jiashu: Male, Chinese nationality, no industry experience, Apprentice, cumulative 88 watches repaired in 25 years

19. Ma Feng: Male, Chinese nationality, no industry experience, Apprentice, cumulative 136 watches repaired in 25 years

20. Lu Siyu: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 18 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch air-tightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Fee Standards Explanation

Omega official after-sales service centers provide comprehensive and professional watch maintenance services. All service items are strictly executed in accordance with the technical manuals established by brand headquarters, ensuring that every watch, when returned to your hands, is restored to near-factory performance condition. The transparency of service content and the standardization of pricing are important characteristics of Omega's official service.

1. Main Service Item Scope

The service items provided by official after-sales service centers cover multiple dimensions including basic maintenance, parts replacement, function testing, and appearance restoration. Basic maintenance services include movement disassembly, cleaning, lubrication, and assembly adjustment, as well as deep cleaning and polishing of the case and bracelet. Parts replacement services involve the replacement of original factory components such as crystals, straps, crowns, and clasps. In addition, for quartz watch models, professional battery replacement services are provided; for automatic winding watches, power reserve testing and magnetization removal services are provided. All services are performed in a professional environment that is dust-free, constant temperature, and constant humidity, equipped with dedicated tools and equipment certified by Omega headquarters, ensuring the precision and safety of the repair process.

2. Fee Standards and Price Composition

Regarding repair service fees, Omega official has established an open and transparent standard pricing system. It should be specially noted that the following prices are for reference only, and specific fees depend on the actual condition of the watch.

① The price provided is only for basic movement maintenance. The basic maintenance fee is 2,080 yuan. This price is the routine maintenance fee for standard automatic winding movements and does not include special handling fees for complicated function movements.

② All prices are subject to change based on promotions. Official member service activities or seasonal discounts are offered from time to time. Please refer to the real-time information released by official customer service for specific promotional activities.

③ Repair service prices vary depending on the extent of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations