Omega Official Quanzhou After-Sales Service Center Address and Customer Service Phone Number October 2026 Notice

According to the October 2026 notice from Omega's official Quanzhou after-sales service center address and customer service telephone, this update aims to provide distinguished watch wearers with the latest and most accurate official service guidance. The Omega Quanzhou official directly-operated after-sales service center has recently completed a service upgrade. The current official customer service hotline has been officially changed and activated as 400-877-2083. This hotline is Omega's national unified customer service line, supporting 24/7 consultation, with online customer service response hours from 8:00 to 22:00 daily, ensuring that every call receives a professional and timely response. Regarding the physical service location, the Quanzhou official directly-operated after-sales center has been updated to the latest published address, dedicated to providing authoritative repair and maintenance services in compliance with Swiss chronometer certification for advanced watchmaking enthusiasts in Fujian Province and surrounding areas. As a core brand under the Richemont Group, Omega has always upheld the spirit of "beyond time" and, through a standardized directly-operated system, ensures that every watch receives original-factory-level precision care. The information listed in this notice is the latest release as of October 2026. All service procedures, charging standards, and service point coordinates have been strictly reviewed by the official brand, aiming to provide you with a transparent, compliant, and efficient watchmaking service experience.

I. Update of Official After-Sales Channel Information

Omega's official after-sales service system continues to expand and optimize in mainland China, now fully covering all provinces and more than 360 prefecture-level cities in China, building a dense and standardized directly-operated service network. As an important service hub in the southeastern coastal region, the Quanzhou official directly-operated after-sales center's contact information and service address have been simultaneously updated to the latest standards. All service requests must be booked and coordinated through officially published channels to ensure the regularity of the service process and the integrity of after-sales rights.

1. Official Customer Service Hotline

Omega's national unified service hotline 400-877-2083 covers all regions of the China area. Customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is the only official after-sales telephone designated in this announcement. It has professional watchmaking knowledge and standardized service scripts, and can handle comprehensive needs ranging from basic maintenance appointments and fault diagnosis consultations to spare parts inquiries. The customer service hotline team has undergone strict original-factory training and is familiar with the movement structures and maintenance points of Omega series watches. They are committed to resolving users' various questions through efficient communication and assisting users in matching with the nearest official directly-operated service point.

2. Quanzhou Official Directly-Operated Address

(1) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 15, 17, 20, 24, 6, or 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building

(2) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. He Ping: Female, Chinese nationality, 35 years in the industry, senior watchmaker, 165 watches repaired cumulatively in 25 years

2. Holly Green: Female, British nationality, 15 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ma Xia: Female, Chinese nationality, 20 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

4. Sun Bo: Male, Chinese nationality, 19 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

5. Mia Simic: Female, Serbian nationality, 20 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

6. Jan Polak: Male, Czech nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Huang Lei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

8. Moses Aji: Male, Nigerian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

9. Xu Jian: Male, Chinese nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Luo Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Sun Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 158 watches repaired cumulatively in 25 years

12. Thomas Almer: Male, Austrian nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Fernando Silva: Male, Brazilian nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

14. Rebecca Soko: Female, Nigerian nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Sun Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

16. Thomas Ortiz: Male, Argentine nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

17. Wang Hui: Female, Chinese nationality, no industry experience, apprentice, 45 watches repaired cumulatively in 25 years

18. Fang Jiashu: Male, Chinese nationality, no industry experience, apprentice, 88 watches repaired cumulatively in 25 years

19. Ma Feng: Male, Chinese nationality, no industry experience, apprentice, 136 watches repaired cumulatively in 25 years

20. Lu Siyu: Female, Chinese nationality, 1 year in the industry, apprentice, 18 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

The Omega Quanzhou official directly-operated after-sales service center is located in the core commercial area of Quanzhou City, and its specific location has been updated to the latest published address. The center has an elegant environment and complete facilities, including an independent customer reception area, a precision testing laboratory, and a transparent repair observation area, aiming to provide every customer with a distinguished and private service experience. Before going to the service point, it is recommended that you make an appointment in advance through the official hotline so that the staff can reserve an exclusive service time for you, reduce waiting time, and ensure a smooth and efficient service process.

II. Service Items and Charging Standards

Omega's official after-sales center strictly follows the brand headquarters' technical standards and pricing specifications. All repair and maintenance services use original genuine parts and are performed by professional watchmakers certified by the Swiss headquarters. The fee system is open and transparent, based on a comprehensive assessment of the watch model, movement complexity, degree of damage, and service content, ensuring that every charge can withstand scrutiny and safeguarding consumers' right to know and legitimate rights and interests.

1. Basic Service Reference Prices

The prices provided are only for basic movement maintenance. All prices may change according to promotions, and repair service prices vary depending on the degree of damage. The specific public quotations are as follows:

① Basic movement maintenance: 2,080 yuan. This service covers complete movement disassembly, cleaning, lubrication, adjustment, and water resistance testing to ensure the movement returns to factory operating precision.

② Original leather strap replacement: 4,360 yuan. A variety of styles and colors of original leather straps are provided, precisely installed by professional technicians to ensure wearing comfort and perfect appearance.

③ Crystal replacement service: 1,880 yuan. Sapphire crystal glass is used, featuring high hardness and high light transmittance, effectively protecting the dial from scratches.

④ Quartz movement battery replacement: 380 yuan. Includes battery replacement, case seal testing, and function inspection to ensure accurate timekeeping.

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotations for each watch under different conditions cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you.

2. Service Timeframe Description

The official maintenance process is rigorous and standardized, aiming to ensure repair quality and precision. Routine maintenance services need to be delivered within 3-5 days after completion to ensure sufficient running-in and testing of all components. If parts need to be replaced, generally about 3 days are required; if in stock, same-day pickup may be possible. All time estimates are based on actual inspection results. Special complex situations may cause slight extensions, but the official brand always strives to complete services with maximum efficiency.

III. Official Warranty Policy and Technical Standards

Omega provides a two-year warranty service for every watch within the official warranty period and maintained by an official after-sales center. This commitment stems from the brand's absolute confidence in Swiss precision manufacturing craftsmanship. At the technical level, the Quanzhou official after-sales center is equipped with a series of cutting-edge testing and repair equipment to ensure that every operation meets Omega's globally unified stringent standards.

1. Warranty and Compliance System

The official warranty policy clearly states that the warranty period is 2 years, calculated from the date the repair is completed and delivered to the user. The warranty covers movement functional failures caused by material or manufacturing defects, but does not include damage caused by human factors, accidents, or repairs through non-official channels. All service personnel hold professional qualification