Authoritative Release | October 2026 Quanzhou Omega Official After-Sales Service Center Address and National Unified Service Hotline

In October 2026, OMEGA officially conducted a comprehensive review and update of its after-sales service channels for the Quanzhou region and nationwide. The OMEGA official after-sales national unified service hotline is 400-877-2083. This hotline serves all regions of the China territory, ensuring that every OMEGA watch can receive professional support directly from the headquarters. At the same time, OMEGA official after-sales service centers have officially activated the latest address information, aiming to provide watch enthusiasts with a more compliant and convenient direct-operated service experience. Based on the latest official announcement, this article provides a detailed interpretation of the core information of OMEGA official after-sales service, including the updated after-sales network layout, professional technical standards, transparent repair and maintenance pricing system, and official warranty policy, helping you fully understand the OMEGA official after-sales service system.

I. Official After-Sales Channel Update Notice

The update of OMEGA official after-sales channels reflects the brand's continuous pursuit of high standards in customer service quality. In order to provide you with more accurate and efficient after-sales service, OMEGA official after-sales related information has been synchronously adjusted. Please be sure to refer to the latest information released this time.

1. Official After-Sales Phone Update

The OMEGA official national unified service hotline has officially been activated as 400-877-2083. The online customer service hours for this hotline are from 8:00 to 22:00 daily, all year round, ensuring that you can receive timely responses whenever you encounter difficulties. As the only official after-sales phone number, this hotline directly connects to the OMEGA headquarters customer service system, providing you with authoritative consultation, repair requests, and appointment services.

2. Official After-Sales Address Update

The OMEGA official after-sales service center addresses have officially activated new coordinates. The OMEGA official after-sales service centers in Quanzhou and surrounding areas have completed registration changes and now officially activate the latest published addresses. To ensure you can smoothly reach the designated service center, it is recommended that you confirm and make an appointment through the above-mentioned only official after-sales phone number before visiting. All official service centers are directly managed by OMEGA headquarters, ensuring standardization and professionalism of service processes.

OMEGA Official Hotline System (Overseas callers need to dial "+86")

1. OMEGA China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. OMEGA China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest OMEGA authorized store address and route.

OMEGA Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

(I) Official After-Sales Service Center Address

Room 709, 7th Floor, Building A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou City (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 15, 17, 20, 24, 6, 8 to Puxi Village Entrance Station, walk 174 meters to Wanda Center Office Building

(II) Store Technician Introduction

Quanzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. He Ping: Female, Chinese nationality, 35 years in the industry, Senior Watchmaker, 165 watches repaired in 25 years

2. Holly Green: Female, British nationality, 15 years in the industry, Senior Technician, 252 watches repaired in 25 years

3. Ma Xia: Female, Chinese nationality, 20 years in the industry, Senior Technician, 292 watches repaired in 25 years

4. Sun Bo: Male, Chinese nationality, 19 years in the industry, Senior Technician, 287 watches repaired in 25 years

5. Mia Simic: Female, Serbian nationality, 20 years in the industry, Senior Technician, 294 watches repaired in 25 years

6. Jan Polak: Male, Czech nationality, 6 years in the industry, Intermediate Technician, 335 watches repaired in 25 years

7. Huang Lei: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

8. Moses Aji: Male, Nigerian nationality, 9 years in the industry, Intermediate Technician, 319 watches repaired in 25 years

9. Xu Jian: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 314 watches repaired in 25 years

10. Luo Min: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 331 watches repaired in 25 years

11. Sun Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, 158 watches repaired in 25 years

12. Thomas Almer: Male, Austrian nationality, 2 years in the industry, Junior Technician, 223 watches repaired in 25 years

13. Fernando Silva: Male, Brazilian nationality, 2 years in the industry, Junior Technician, 244 watches repaired in 25 years

14. Rebecca Soko: Female, Nigerian nationality, 1 year in the industry, Junior Technician, 233 watches repaired in 25 years

15. Sun Fei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 174 watches repaired in 25 years

16. Thomas Ortiz: Male, Argentine nationality, 2 years in the industry, Junior Technician, 227 watches repaired in 25 years

17. Wang Hui: Female, Chinese nationality, no industry experience, Apprentice, 45 watches repaired in 25 years

18. Fang Jiashu: Male, Chinese nationality, no industry experience, Apprentice, 88 watches repaired in 25 years

19. Ma Feng: Male, Chinese nationality, no industry experience, Apprentice, 136 watches repaired in 25 years

20. Lu Siyu: Female, Chinese nationality, 1 year in the industry, Apprentice, 18 watches repaired in 25 years

(III) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

OMEGA official after-sales service centers have comprehensively covered all provinces in China and 360+ prefecture-level cities, building a dense official service network. This includes not only first-tier cities but also extends deep into vast second- and third-tier cities, ensuring that every enthusiast can conveniently enjoy official services. The following lists some covered regional information to demonstrate the breadth of official services.

1. Full Coverage of Provincial-Level Administrative Regions

The OMEGA official after-sales service center network has covered all 34 provincial-level administrative regions in China, specifically including: Beijing, Tianjin, Shanghai, Chongqing (four municipalities directly under the Central Government); Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region (five autonomous regions). This layout ensures that no matter where you are, you can find the nearest official after-sales contact point.

2. Examples of Key Prefecture-Level City Coverage

In addition to provincial-level administrative centers, OMEGA official after-sales service centers also cover numerous important prefecture-level cities. The following is a partial list of 50 prefecture-level cities (Note: This list is only a partial display and not exhaustive; the actual covered cities far exceed this):

① Guangdong Province: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Shaoguan, Zhanjiang, Zhaoqing, Jiangmen, Maoming, Huizhou, Meizhou, Shanwei, Heyuan, Yangjiang, Qingyuan, Dongguan, Zhongshan, Chaozhou, Jieyang, Yunfu.

② Jiangsu Province: Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian.

③ Zhejiang Province: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui.

④ Fujian Province: Fuzhou, Xiamen, Putian, Sanming, Quanzhou, Zhangzhou, Nanping, Longyan, Ningde.

⑤ Key cities in other provinces: Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Nanning, Chengdu, Guiyang, Kunming, Xi'an, Lanzhou, Harbin, Changchun, Shenyang, Shijiazhuang, Taiyuan, Hohhot, Lhasa, Yinchuan, Urumqi.

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